FAQ

Under the Order tab on our homepage, you'll find our available collections. Simply select a collection, choose your flavours and quantities, and proceed to checkout.

During checkout, you’ll be prompted to select a pick-up date and time. Our calendar typically displays dates a few weeks in advance, with a minimum of 2 days’ notice required for all orders. The cut-off time to place an order is 2 PM. For example, if you’d like to pick up on Saturday, your order must be placed by 2 PM on Thursday.

For orders of 3 dozen or more, we recommend reaching out via email to confirm availability and scheduling.

If you’re looking to place a last-minute or next-day order, we often have extras available. Check the "Next Day" section under our "Order" tab. Or feel free to email us at decadentdough@gmail.com, and we’ll do our best to accommodate you.

We are a home-based business located in Pierrefonds, Quebec (H9H).
The exact address for pickup will be provided in the order confirmation email once your order has been placed.

If a flavor from our current month's collection is sold out, don’t worry, we usually restock as soon as possible. Restocks depend on ingredient availability and demand, so keep an eye on our updates for when it returns!

Our classic cookie collection weighs between 3.60 - 4.25 ounces depending on the flavour and it's toppings. Our NY style cookies weigh 5 ounces each.

Mini sizing is available for events. Click here for more information.

Decadent Dough cookies are baked in a kitchen that handles peanuts and other nuts. While we offer flavours that do not include peanuts or nuts as ingredients, we cannot guarantee that cross-contamination will not occur.

Though we’d love for you to enjoy our cookies, your safety is our priority. If you have a serious allergy, we recommend avoiding all of our products!

Nothing beats the taste of freshly baked cookies! We always recommend enjoying them on the same day as pick-up for the best experience. All orders are baked fresh to ensure optimal flavour and texture.

If you’re saving them for the next day, store them in an airtight container at room temperature to maintain freshness. Please note, since our cookies are free of preservatives, their freshness naturally decreases over time.

For cookies with dairy-based frostings (like cream cheese, mascarpone, or heavy cream), you can store them in the fridge in an airtight container. Before enjoying, let them sit at room temperature for about 30 minutes to soften slightly.

Alternatively, our cookies can be frozen for up to 2 months in a tightly sealed container. Check out our reheat instructions below for tips on bringing them back to life!

To reheat cookies at room temperature, place them on a baking sheet and warm them in a 350°F oven for 2–4 minutes, or until they’re just heated through. Be sure to watch closely to avoid burning! We don’t recommend using a microwave, as it can affect the cookie’s texture and heat unevenly.

For frozen cookies, let them thaw completely at room temperature before reheating. Once thawed, follow the same oven instructions for the best results.

Enjoy your cookies warm and gooey!